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bu33 is clear about what data we collect, why we collect it, and what choices you have. This policy applies to your account, your wallet activity including bKash and Nagad transactions, and how you use our platform — subject to your local law and eligible regions.
When you create an account with us, complete a bKash deposit, run a Nagad transfer, or browse the lobby from your phone, we collect certain information to keep your account running and your records accurate. The data we hold includes your registration details, wallet identifiers linked to bKash or Nagad, device information from your browser or mobile session, and records of support requests you raise with us. We use this data only to operate your account, process your transactions, and respond to questions you send through our published contact routes. We do not sell your personal data to third parties, and we do not share it beyond what is needed to operate the services you access. Retention periods follow applicable rules in your jurisdiction — we keep records for as long as your account is active or as long as required by the law that governs your eligible region. You can request a summary of what we hold at any time by reaching us through the support channels listed on this page. Availability of all features depends on your local law and the region you access from.
Not everything you encounter while using bu33 falls under this single document. Understanding what this policy covers — and what it does not — helps you know where to look when a question comes up about a specific area of the platform.
This policy fully covers data tied to your login, password resets, email address and device sessions. Any time you authenticate into the platform, that activity falls within this document's scope and our stated data practices.
Transaction records for bKash deposits, Nagad transfers and Rocket payments are covered here in terms of how we store and retain them. Payment processing itself is handled by the respective payment service providers under their own terms.
Your browsing activity within the lobby — which sections you open, how long you stay on a page — is collected as session data under this policy. Game outcomes and studio logic from providers like Pragmatic Play or CQ9 are governed separately by those studios.
Links or integrations that direct you away from bu33 — including external payment apps or verification services — are outside the scope of this policy. Those services operate under their own privacy terms, and we encourage you to read them before proceeding.
You have specific, actionable choices under this policy — not just abstract rights. After logging in, you can review the personal details held in your account section at any time: your registered name, contact number, and the wallet identifiers you have connected, such as your bKash or Nagad number. If any of that information is incorrect or out of date, you can update it directly from the account settings page or ask our support team to make the correction on your behalf. If you want to know exactly what data we hold about you, send a request through our published support route and we will respond with a summary. If you believe data about you has been handled incorrectly, you can raise a formal question with us — we will investigate and come back to you. All access and correction options are subject to identity verification steps shown in the account area, and availability depends on your local law and eligible region.
Open the account section after logging in to see the personal details and wallet identifiers we hold for you, including any bKash or Nagad number on file.
Update an incorrect name, phone number or linked wallet reference through account settings, or contact support to request the change directly.
Send a request via our support contact to receive a summary of the personal data we hold. We will confirm receipt and follow up through the same channel.
If something about how we handle your data does not seem right, reach us through the support routes on this page. We take each question seriously and will respond in writing.
Three contact routes are published on the site for privacy and account questions. Use whichever works best for your situation — all routes go to the same team handling account and data matters.
Start a chat from within your logged-in account. Describe your privacy or data question clearly so the team can pull the right records.
Write to the support address shown in the Contact section of the site. Include your registered account name so we can locate your data without delay.
The help section on the site covers common privacy questions. If your question is not answered there, it links directly to the live chat and email routes above.
We apply consistent data practices across account login, wallet activity and support history. Here is how each area works in practice so you know what to expect.
We use cookies to keep your session active on mobile and desktop. Essential session cookies are required for login continuity; optional analytics cookies can be adjusted through the cookie notice shown when you first visit the site.
Your account is protected through the authentication steps shown at login. We do not store your bKash or Nagad PIN — wallet verification happens through those services' own secure interfaces, not through ours.
We keep your account data for as long as your account remains active or as required by the law applicable to your eligible region. When retention is no longer required, we delete or anonymise the data according to our internal schedule.
When this policy changes in a material way, we post a notice in the account area and update the version date at the top of this page. Continued use of your account after a change constitutes acceptance of the revised terms.
Real questions about how bu33 handles your data, your wallet records and your rights — answered plainly so you can act without guessing.
We store the wallet identifier you register with your account — the number itself — so your transaction records match correctly. We do not store your bKash PIN or Nagad password. Those stay between you and the respective payment service.
Only our account operations and support teams can access your data, and only when it is needed to resolve your request or maintain your account. We do not sell or share your personal information with advertisers or unrelated third parties.
Send a written request through live chat or the support email address shown on the site. Include your registered account name. We will review your request against the retention requirements that apply to your eligible region and respond in writing.
We use essential session cookies to keep you logged in across page loads on mobile and desktop. We may use analytics cookies to understand how the lobby is used. You can adjust non-essential cookies through the cookie notice on your first visit.
Yes. After logging in, open your account section to review your registered name, contact number and linked wallet details. You can update some fields directly there; for others, contact support and the team will make the correction after verifying your identity.
This policy applies to your use of the platform. Whether you can lawfully access the platform depends on the law in your location and your eligible region. We do not make legal determinations on your behalf — please check what applies in your situation before using the service.