App / Casino
This page sets out the legal framework that governs your account on bu33, including how we handle your data, what rights you hold and where this policy applies. Access to bu33 and its features depends on your local law and eligible region.
bu33 operates under a policy framework that places responsibility on both the platform and on you as an account holder. We collect only the data needed to run your account — login records, transaction references tied to payment methods like bKash and Nagad, and device session data used for account security. We do not sell your personal data to third parties, and we do not share it with advertisers. All transaction records linked to your bKash, Nagad or Rocket wallet are stored in your account history and available for your review at any time through the signed-in account area. Where local law in Bangladesh or your eligible region places restrictions on the services described in these terms, those restrictions apply and we will inform you of any relevant limitation through your registered contact details. Policy updates take effect from the date posted on this page. If a material change affects your account rights, we will contact you through your registered email or mobile number before the change applies. You are responsible for keeping your registered contact details current so that notices reach you. For questions about this policy, the support contact route listed further down this page is your starting point.
Understanding what falls inside and outside this policy helps you know where to direct any question or concern you have about your account or your data.
This policy covers how we manage your account login, session continuity and authentication steps. It applies each time you access bu33 from a mobile browser or any other device connected to your registered account.
Payment records tied to bKash, Nagad or Rocket wallets fall within this policy. We hold transaction references for the retention period stated in our data schedule and make them visible in your account history.
Game content supplied by studios available in the lobby — including titles and live tables — is governed by those studios' own content terms. Our policy covers your account interaction with that content, not the content itself.
External payment processors, wallet providers like bKash or Nagad, and any linked services operate under their own legal terms. Once a transaction leaves our platform and enters a third-party processor, their policy governs that leg of the transfer.
Your rights under this policy are practical and accessible from your signed-in account area. You can review the data we hold on your account at any point by opening the account settings page — transaction references, session records and registered contact details are all visible there. If any detail is incorrect, the account settings section lets you submit a correction request directly; for changes to registered mobile numbers linked to a bKash or Nagad wallet, follow the verification steps shown in the wallet section of your account. If you have a question about how we handle a specific data item or want to understand why a particular record exists, our support route is the correct channel — raise it there and we will respond through your registered contact. You can also request that we delete data we are not legally required to retain by submitting a written request through the support contact path listed on this page. We will confirm receipt and give you a clear answer on what can be removed and what must be kept under our retention obligations.
Open the account settings page while signed in to see your transaction history, session log and registered contact details. No separate request is needed to view the data we hold on your account.
Use the account settings section to update your registered email or mobile number. For wallet-linked numbers such as bKash or Nagad, follow the verification steps shown on that screen before the change is confirmed.
If you need clarity on a data item or a specific record in your account, contact us through the support route below. State the account detail you are asking about so we can respond accurately to your specific question.
Submit a written removal request via our support contact. We will confirm which data can be deleted and which must be retained under our legal obligations, and we will give you a response through your registered contact details.
If your question is about a specific account record, a data item or a policy clause, use the contact routes below. Have your registered account details ready so we can locate your record and respond directly.
Open the live chat widget from any signed-in page to raise a policy or account question in real time. This is the fastest route for account-specific data queries.
Send a written policy or data request to the support email address published in the account help section. Include your registered mobile number or email so we can locate your account record.
The help centre accessible from your signed-in account area holds published answers to common policy questions, including data retention, wallet records and account correction steps.
Our approach to data handling is shaped by what your account actually needs — nothing more. We retain transaction references, session records and registered contact details for the minimum period required to run your account and meet our legal obligations.
We use session cookies to keep you signed in across your mobile browser and to remember your last lobby position. You can manage cookie preferences through your browser settings; clearing cookies will end your current session and require a new login.
Your account is protected through your registered credentials and the verification steps shown at login. If you notice any sign of unauthorised access, use the account recovery route published in the help centre immediately and contact support.
Transaction references linked to bKash, Nagad or Rocket payments are kept for the period set in our data schedule, then removed or anonymised. You can see the current retention period in the account settings page under data and privacy.
When we update this policy in a way that affects your account rights, we send a notice to your registered email or mobile number before the change takes effect. Keeping your contact details current in account settings ensures you receive every notice.
These are questions we receive most often about the bu33 legal policy, account data rights and how to act on them.
Access and coverage depend on your local law and eligible region. If you are in a region where bu33 is available, this policy applies to your account in full. Where local law places restrictions on any part of the service, those restrictions take precedence and we will notify you through your registered contact.
Sign in and open account settings. Your transaction history, session records and registered contact details are all visible there without any additional request. For a full export of the data we hold, submit a written request through the support email published in the help centre.
Yes. Open account settings while signed in and use the correction fields shown there. For changes to a wallet-linked mobile number — such as a bKash or Nagad number — follow the on-screen verification steps. If the correction cannot be made through settings, raise it via live chat or support email.
Transaction references tied to bKash, Nagad or Rocket are retained for the period stated in our data schedule, even after account closure. This is a legal obligation, not a choice. After that retention period, records are removed or anonymised. The current period is stated in account settings under data and privacy.
Submit a written deletion request through the support email address in the help centre. We will confirm which data can be removed and which must be kept under our retention obligations, and we will reply through your registered contact details. Retained data is not used for any active purpose after your account closes.
When a material change affects your account rights, we will contact you at your registered email or mobile number before the new policy takes effect. Routine administrative updates are posted on this page with an updated effective date. Keep your contact details current in account settings to ensure notices reach you.